May I handpick my favorite zChocolates?
Yes, absolutely. You do not have to use our preset assortments and can create your own personalized assortment with all your favorite zChocolates.
What ingredients do you use?
In our recipes we use: cocoa paste, sugar, cocoa butter, hazelnut, cream, nuts, whole milk powder, skimmed milk powder, unsweetened semi-skimmed milk, natural vanilla flavoring, butter, Bourbon-Vanilla bean, water, glucose syrup, almond, peanut, pistachio, coconut purée, grated coconut, salt, coffee from Kenya, coffee Maragogype, raspberry purée, sesame, instant coffee, marzipan, chlorophyll, splits of thin pancakes, mango, natural flavoring of lavender, barley malt, violet flavoring, yellow lemon zest, yellow lemon juice, passion fruit purée, coriander, orange juice, orange zest, wheat flour, margarine, soya lecithin, sorbitol, dextrose, and pectin.
Do your chocolates contain alcohol or animal fat?
None of our gourmet chocolates contain alcohol or animal fat (except the "Amore").
Are your chocolates kosher?
Our chocolates are made with 100% pure, natural ingredients, however they are not certified Kosher.
Are your chocolates halal?
Our chocolates are made with 100% pure, natural ingredients, however they are not certified Halal.
Are your chocolates suitable for vegetarians?
How long can I keep my chocolates and how should I store them?
We recommend that you consume your chocolates within the first three weeks after delivery to guarantee optimal taste. Your chocolates should be stored in a cool, dry place (for example, an air-conditioned room is perfect) where the temperature is between 18°-20°C (55°-70°F). Avoid storing the chocolates in the refrigerator as this can spoil their delicate flavor or alter the creamy texture of their fillings. However if you must, wrap your box in plastic kitchen wrap before placing it in the refrigerator. When you're ready to enjoy your chocolates, take out the box and wait 24 hours before removing the plastic wrap, to allow the chocolates to regain room temperature gradually. The best before date of your chocolates is written on a label below the assortment.
I have diabetes. Are you chocolates suitable for me?
Although our chocolates contain less sugar than traditional chocolates, we cannot recommend them for a sugar-free diet.
I have a nut allergy. Do your chocolates contain nuts?
The environment in which our chocolates are made may leave traces of nuts in all of our products. Therefore, we would not recommend any of our recipes for a recipient with nut allergies.
Are your chocolates suitable for vegans/lactose intolerant?
Which payment methods do you accept?
We accept all major credit cards including VISA, MasterCard, and American Express, as well as wire transfers, Paypal and personal checks (in US dollars or euros).
May I send a gift anonymously?
Yes, you may. Before payment, check the anonymous option and we will make sure your name does not appear on any of the documents accompanying your gift. If your gift recipient calls zChocolat, we will not reveal your identity unless you have instructed us otherwise.
What information do you include with your product?
All zChocolat products are delivered with a booklet containing detailed descriptions of each chocolate, as well as educational material on how to taste and store our chocolates. We never include any invoices, or commercial or sales material in our packages.
I subscribed to the Personal VIP Membership; how can I benefit from my complimentary assortments?
The advantages of a VIP subscription begin after your first order. The amount of chocolate that you order will be doubled in the form of assortments which will be recorded in your account.To redeem them, simply order your favorite selections from our Assortment Collection.
In which currency will you charge me?
You will be charged in euros (EUR). Your credit card company determines the rate of exchange on the day your order was placed. The charge of your credit card statement may differ slightly from the charge shown on our website due to daily fluctuations in exchange rates or credit card company policies.
How can I change a product
or a date in my order?
Once you have placed your order it will be saved and you will not be able to change it. However, we can make some changes as long as the order has not yet been shipped. Please contact our Customer Service team who will be able to make any changes for you if possible.
SHIPPING & DELIVERY
Which countries do you deliver to?
We deliver to 244 countries worldwide via DHL Express.
Where is my order and when will it be delivered?
Please check the DHL tracking information sent to you upon shipment. We will also keep you informed by email of the progress of your package each step of the way from the time we ship your order until final delivery.
Will you let me know when my order is dispatched?
Upon shipping, you will receive a confirmation email with a DHL tracking number. We will also keep you informed by email of the progress of your package each step of the way, from the time we ship your order until final delivery.
Can you guarantee a delivery time?
Although we cannot guarantee a specific delivery time on the requested delivery day, we offer "before 9AM guaranteed delivery" for a USD 44.81 flat fee for up to 5 items per delivery address and USD 11.79 per item beyond 5 products. We also offer "before noon guaranteed delivery" for a USD 33.02 flat fee for up to 5 items per delivery address and USD 8.84 per item beyond 5 products. These delivery options are only available for a select number of ZIP codes. Please review our Shipping rates & policies for more details.
What happens if the recipient is not available at delivery time?
If your gift recipient is not present at the time of delivery, DHL will automatically re-deliver the next business day. If your recipient is still not present the next day, DHL will leave a note on the door with the package's tracking number and the local phone number of the nearest DHL agency. It will be up to your gift recipient to contact DHL and schedule an appointment for delivery.
What is the shipping cost?
The shipping cost is a flat fee of USD 21.23 for up to 5 items per delivery address anywhere in the world. Beyond 5 items per delivery address, the shipping cost is USD 5.90 per item. View our Shipping Rates and Policies section for details.
Do you deliver on weekends?
Our shipping carrier DHL does not deliver on weekends.
Do you deliver to hotels, hospitals, companies, etc.?
Absolutely. The reception desk will sign for the package and notify your recipient.
Can you provide a proof of delivery?
A delivery receipt notification is emailed to you within 3 hours of delivery with the name of the consignee as well as the local time of delivery.
Do you guarantee that my chocolates will be delivered in excellent condition?
Always. When necessary, our packages are shipped with our international summer packaging, which guarantees that your chocolates arrive in perfect condition anywhere in the world. This packaging uses insulated containers and refrigerant packs to maintain an interior temperature between 15°C and 20°C (59°F and 67°F) until delivery, regardless of the outside weather and temperature. There is no action required on your part and this service is complimentary. If for any reason your chocolates are not delivered in perfect condition, we will replace your order immediately.
What is the EU Value Added Tax?
The Value Added Tax, or VAT, in the European Union is a general, broadly based consumption tax assessed on the value added to goods and services. It applies to all goods and services that are delivered in an EU country. It is 20% on shipping, customization options and wooden chocolate boxes. All other chocolate items are taxed at 5.5%.
Will you rent/sell my personal information?
I would like to open a zChocolat franchise, who should I contact?
Please do not hesitate to send us your detailed business proposal to firstname.lastname@example.org, and we will contact you shortly.
Do you have a shop?
We currently have two physical stores: a concession at Boutique Le Chocolat, City Walk, Dubai, and our factory store at Forcalquier, France. Other than these locations, the only way to purchase our chocolates is through our website.