Yes, absolutely. You do not have to use our preset assortments and can create your own personalized assortment with all your favorite zChocolates.
In our recipes we use: Cocoa paste, cocoa butter, whole milk powder, skimmed milk powder, sugar free semi-skimmed milk, powdered whey, cream, UHT cream, anhydrous milk fat, butter, concentrated butter, anhydrous butter, margarine, eggs, soya lecithin without GMO, water, salt, wheat flour, barley malt, sugar, glucose syrup, wheat glucose syrup, invert sugar, icing sugar, sorbitol, dextrose.
Sesame, almond, peanut, hazelnut, walnut, pistachio, Tonka bean, hazelnut oil, pistachio paste (almond, pistachio, sugar, hazelnut oil, natural flavouring), almond paste, hazelnut paste (100% hazelnut).
Mango, grated coconut, ginger, cinnamon, Kenyan coffee, Maragogype coffee, instant coffee, Bourbon vanilla pods, vanilla seeds, candied melon, lemon zest, lemon juice, orange zest, orange juice, coconut puree, raspberry puree, passion fruit puree (passion fruit 100%), mango puree (100% mango), orange Provence apricot pulp, pear pulp (25% lemon, 25% pear William Hautes- Alpes), strawberry pulp (25% strawberry, 25% orange Provence apricot), raspberry pulp (25% raspberry), green apple pulp (50% apple), Morello cherry pulp (24% Morello cherry, 20% orange Provence apricot pulp, 6% pear William Hautes-Alpes), setting agent: pectin, acidifier: citric acid.
Lavender honey, coriander, piment d’Espelette, orange essential oil, lemon essential oil, natural rose flavouring, natural violet flavouring, natural lavender flavouring, natural apricot flavouring, natural cherry flavouring, natural strawberry flavouring, natural raspberry flavouring, natural apple flavouring, natural vanilla flavouring, natural Bourbon vanilla flavouring. Wafer paper, pieces of thin buttered pancakes, 24 karats edible gold, food lacquer.
Coloring agents: E120: in “Amore” only, E171 and E172: in “Precious”, “My Heart” and “Large Z” only, chlorophyll E140.
None of our gourmet chocolates contain alcohol or animal fat except the "Amore" chocolate heart for which coloring agent E120 contains traces of animal fat.
Our chocolates are made with 100% pure, natural ingredients, however they are not certified Kosher.
Our chocolates are made with 100% pure, natural ingredients, however they are not certified Halal.
We recommend that you consume your chocolates within the first three weeks after delivery to guarantee optimal taste. Your chocolates should be stored in a cool, dry place (for example, an air-conditioned room is perfect) where the temperature is between 18°-20°C (55°-70°F). Avoid storing the chocolates in the refrigerator as this can spoil their delicate flavor or alter the creamy texture of their fillings. However if you must, wrap your box in plastic kitchen wrap before placing it in the refrigerator. When you're ready to enjoy your chocolates, take out the box and wait 24 hours before removing the plastic wrap, to allow the chocolates to regain room temperature gradually. The best before date of your chocolates is written on a label below the assortment.
Only six chocolates contain gluten: number 8, number 19, the Suprême, the zBars Dark and Milk, the "Large Z Millefeuille" (from the Large Z Trio) and the "Precious". If you are sending chocolates to someone with an intolerance to gluten, please make sure that you select a personalized assortment.
Although our chocolates contain less sugar than traditional chocolates, we cannot recommend them for a sugar-free diet, except our Alizé 0 % Sugar.
The environment in which our chocolates are made may leave traces of nuts in all of our products. Therefore, we would not recommend any of our recipes for a recipient with nut allergies.
All our chocolates and delicacies contain milk except: number 10, number 15, orangettes, dark pépites, truffles and pâtes de fruits. You can select exclusively number 10, number 15 by choosing a personalized assortment or you can select any product in our all-natural vegan selection.
Our chocolates are made with 100% pure, natural ingredients, no preservatives, no alcohol, no animal fat, and no fat other than butter and cocoa butter. We therefore consider our chocolates suitable for vegetarians with one exception: the "Amore" chocolate in our Assortment of Hearts.
We accept all major credit cards including VISA, MasterCard, and American Express, as well as wire transfers and Paypal.
Yes, you may. Before payment, check the anonymous option and we will make sure your name does not appear on any of the documents accompanying your gift. If your gift recipient calls zChocolat, we will not reveal your identity unless you have instructed us otherwise.
All zChocolat products are delivered with a booklet containing detailed descriptions of each chocolate, as well as educational material on how to taste and store our chocolates. We never include any invoices, or commercial or sales material in our packages.
You can redeem your complimentary assortments online by ordering single assortments free of charge from our Assortment Collection for yourself or someone else. The price of each single assortment is automatically deducted from your order total in your shopping cart. Please note that you have one year to redeem them from the date you earned them.
You will be charged in euros (EUR). Your credit card company determines the rate of exchange on the day your order was placed. The charge of your credit card statement may differ slightly from the charge shown on our website due to daily fluctuations in exchange rates or credit card company policies.
Once you have placed your order it will be saved and you will not be able to change it. However, we can make some changes as long as the order has not yet been shipped. Please contact our Customer Service team who will be able to make any changes for you if possible.
Please check the DHL tracking information sent to you upon shipment. We will also keep you informed by email of the progress of your package each step of the way from the time we ship your order until final delivery.
Upon shipping, you will receive a confirmation email with a DHL tracking number. We will also keep you informed by email of the progress of your package each step of the way, from the time we ship your order until final delivery.
Although we cannot guarantee a specific delivery time on the requested delivery day, we offer "before 9AM guaranteed delivery" for a USD 44.13 flat fee for up to 5 items per delivery address and USD 14.52 per item beyond 5 products. We also offer "before noon guaranteed delivery" for a USD 32.52 flat fee for up to 5 items per delivery address and USD 11.61 per item beyond 5 products. These delivery options are only available for a select number of ZIP codes. Please review our Shipping rates & policies for more details.
If your gift recipient is not present at the time of delivery, DHL will automatically re-deliver the next business day. If your recipient is still not present the next day, DHL will leave a note on the door with the package's tracking number and the local phone number of the nearest DHL agency. It will be up to your gift recipient to contact DHL and schedule an appointment for delivery.
Our shipping cost is a flat fee of USD 20.91 for up to 5 items per delivery address anywhere in the world. Beyond 5 items per delivery address, the shipping cost is USD 8.13 per item. This cost includes the order preparation, summer packaging (if applicable), DHL shipping fees and local custom duty fees, except for the countries where local custom offices do not allow delivery duties paid or with complicated custom clearance processes. Please review our Shipping Rates and Policies section for more details.
Our shipping carrier DHL does not deliver on weekends.
Absolutely. The reception desk will sign for the package and notify your recipient.
A delivery receipt notification is emailed to you within 3 hours of delivery with the name of the consignee as well as the local time of delivery.
Always. When necessary, our packages are shipped with our international summer packaging, which guarantees that your chocolates arrive in perfect condition anywhere in the world. This packaging uses insulated containers and refrigerant packs to maintain an interior temperature between 15°C and 20°C (59°F and 67°F) until delivery, regardless of the outside weather and temperature. There is no action required on your part and this service is complimentary. If for any reason your chocolates are not delivered in perfect condition, we will replace your order immediately.
The Value Added Tax, or VAT, in the European Union is a general, broadly based consumption tax assessed on the value added to goods and services. It applies to all goods and services that are delivered in an EU country. It is 20% on shipping, customization options and wooden chocolate boxes. All other chocolate items are taxed at 5.5%.
Please do not hesitate to send us your detailed business proposal to email@example.com, and we will contact you shortly.
We currently have two physical stores: Our "zChocolat café" located at Times Square, Hong Kong and our factory store at our logistics center in Forcalquier, France. Other than these locations, the only way to purchase our chocolates is through our website.