How can we help?
Listening to you is the heart of this house. A team of real people in Forcalquier, Provence, reads and answers everything that touches an order — in English or in French. For everyday questions, our online assistant gives you an immediate answer, day and night.
A quick question?
Delivery times and destinations, the chocolates, current offers, personalization — most questions have an immediate answer here, at any hour. The moment a question calls for a person, the form below reaches the team directly.
Write to us
For anything about a specific order — status, changes, cancellation — and every detailed request. We reply within one business day.
Call us
When chat and writing won't do — advisors answer weekday mornings and afternoons, French time.
Real people, where your parcel is prepared
Customer care is not a department here — it is the house's first craft. The whole team works from our atelier in Forcalquier, Provence: a full-scale preparation centre where every order is engraved, wrapped and shipped by hand. The person who answers you has direct access to the artisan who will personally engrave and finish your box, and to the team preparing your parcel — so a wish for your order reaches the right hands without delay.
Immediate answers to everyday questions leave the team free to give its full attention to the ones that need a person — a delivery underway, a gift that must arrive on time.
The team · Forcalquier, Provence, France
Write to us
Tell us about your order or your question — your message goes straight to the customer-care desk in Provence. We reply within one business day.
One form for every request — orders, corporate gifts, press or feedback: it reaches the right desk directly.
Every order request is read and handled by a person — you will hear back within one business day.
By telephone
We keep the line for what truly needs a voice. For everything else, the chat and the form above are faster.
Telephone
0 800 504 532
Toll-free from France
+33 (0)4 42 91 43 65
From everywhere else
Local-rate numbers
United States — +1 760-338-2511
Canada — +1 613-699-6522
United Kingdom — +44 (0)20 3318 3676
All lines ring in Provence, France.
Business hours
9am–12pm & 2pm–6pm
Central European Time
Monday through Friday
Our advisors work from the atelier in Forcalquier — atelier hours, not call-center shifts. Outside these hours, everyday questions are still answered immediately by our online assistant, and messages sent through the form are answered the next morning.
Write to us through the form above: it reaches the right desk directly — orders, corporate gifts, press or feedback — and can carry your order reference and photos. We reply within one business day.
zChocolat
690 ZA Les Chalus
04300 Forcalquier
France