CONTACT US

Team We Care
CONTACT US

Please mention your order number or the name of your recipient.
Please specify below your new preferred delivery date.
What is the new preferred address? Please provide a local phone number to assist our DHL carrier in case of any issues during delivery.
What is the new message you would like to have printed on the card?
Need more information about our delivery options or the countries and cities we deliver to? Let us know below, and we will be pleased to assist.
Only orders that have not been shipped can be cancelled. Please mention your order number below. 
Almost all payments to zChocolat proceed without any issues. However, as we are based in France, your bank may occasionally block the transaction for security reasons. We recommend checking with your bank to authorize the payment. If you encounter any issues, please let us know below, and we will be pleased to assist.

Did you check our Frequently Asked Questions?

EMAIL

zcontact@zchocolat.com for general inquiries

corporate@zchocolat.com for business gift-giving

communication@zchocolat.com for press & media inquiries

feedback@zchocolat.com to express your opinion and help us improve

BUSINESS HOURS

9AM to 12PM and 2PM to 6PM Central European Time
Monday through Friday

MAIL

Europe - Headquarters
zChocolat
690 ZA Les Chalus
04300 Forcalquier
FRANCE

North America
zChocolat
408 Bryant Circle, Suite H
Ojai, CA 93023
USA

LAURENCE CHASSANY:
THE GO-GETTER

Laurence runs our Customer Service team. We call her Winston Churchill, she never stops and never gives up. She is careful, diligent, assiduous and persevering in making absolutely certain that you are beyond satisfied but rather speechless with the excellence of your zChocolat customer service experience. Our Trustpilot 4.9/5 customer rating is a gift she watches closely shall anyone miss the mark > which is why 97% of our packages are delivered on time.

TELEPHONE

+1 760-338-2511 Local number from United States.
Hotline Customer service : 0-800-504-532 - Toll-free telephone number from France.
+33 (0)4 42 91 43 65 from the rest of the world.

Australia+61 (0)2 6145 2569Local number
Austria+43 (0)720 116165Local number
Canada+1 613-699-6522Local number
France+33 (0)4 42 91 43 65Local number
Hong Kong+852 5803 2815Local number
Ireland+353 1 901 4096Local number
Israel+972 2-569-5072Local number
Japan+81 3-4580-0921Local number
Luxembourg+352 27 86 07 06Local number
Malta+356 2778 0007Local number
Netherlands+31 (0)20 808 5140Local number
New Zealand+64 (0)4-974 7501Local number
Norway+47 23 96 06 09Local number
Singapore+65 3158 2199Local number
South Africa+27 (0)51 004 2334Local number
Spain+34 911 98 24 47Local number
Sweden+46 (0)8 525 002 56Local number
Switzerland+41 (0)31 550 01 68Local number
United Kingdom+44 (0)20 3318 3676Local number
United States+1 760-338-2511Local number

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