SHIPPING RATES & POLICIES
SHIPPING RATES & POLICIES
SHIPPING OVERVIEW
We ship worldwide by FedEx Express.
The shipping cost is a flat fee of USD 23.61 + USD 1.77 per item. This cost includes the order preparation, summer packaging (if applicable), FedEx shipping fees and local custom duty fees* (except USA, see section below).
All our chocolates are shipped directly from France to your doorstep. If your order is received before 2PM Central European Time, your chocolates ship the same day. Insulated packaging and rapid shipping ensures that all gifts arrive filled with deliciously fresh, and flawlessly beautiful, chocolates, regardless of the climate at the destination.
DELIVERY TIMES
| Europe | Overnight |
| New York State | Overnight |
| USA & Canada | Second-day |
| Middle East | 1-2 business days |
| Hong Kong & Singapore | Second-day |
| Asia | 2-4 business days |
| Oceania | 2-4 business days |
| Africa | 2-5 business days |
| Central America | 3-5 business days |
| South America | 3-6 business days |
WORLDWIDE DELIVERY
• A signature will always be required upon delivery.
• We do not deliver on weekends and holidays.
• If your gift recipient is not present at the time of delivery, FedEx will automatically re-deliver the next business day. If your recipient is still not present the next day, FedEx will leave a note on the door with the package's tracking number and the local phone number of the nearest FedEx agency. It will be up to your gift recipient to contact FedEx and schedule an appointment for delivery.
• We do not deliver to the following countries: Ascension, Bovet Island, British Indian Ocean Territory, French Southern Territories, Heard & Mcdonalds Islands, Johnston Island, Midway Island, Pitcairn, Saint Pierre & Miquelon, Tajikistan, Tristan Da Cuhna, Turkmenistan Wake Island and Western Sahara.
• Shipping to France is USD 14.17 flat fee + USD 0.59 per item
TRACKING YOUR PACKAGE
You will receive your tracking number via email upon shipment and we will keep you informed of the progress of your package each step of the way until final delivery. At such time, a delivery receipt notification will be emailed to you within 3 hours of delivery with the name of the consignee as well as the local time of delivery. Our monitoring service tracks each package in real time as soon as they ship. If for any reason there is a delay (or the possibility of a delay) in delivery we will know right away and will contact you accordingly.
DELIVERY IN THE USA
• New York State and a few ZIP codes in Connecticut and New Jersey are delivered overnight. Other states are delivered in 2 business days. Very remote addresses including Hawaii and Alaska may require an additional day for delivery.
• We are approved by the Food and Drug Administration (FDA). Our FDA REGISTRATION NUMBER is 11881323408.
• We ship to APO AE addresses as long as you also provide the country and city where the recipient is stationed. Please allow an extra 2-3 business days for delivery.
• Since August 2025, all packages imported from Europe to the USA are subject to increased customs duties. To preserve simplicity, we apply a flat contribution of 10% of the product value (including personalization). You will never be charged more — zChocolat assumes all additional costs to ensure a seamless experience.
OUR SUMMER PACKAGING
Chocolates do not like temperature variations, which is why we use temperature-controlled packaging with insulated containers and refrigerant packs to maintain an interior temperature between 15°C and 20°C (59°F and 67°F) until delivery, regardless of the outside weather and temperature. This summer packaging allows us to guarantee delivery of your chocolates in perfect conditions anywhere in the world, all year round. Upon review of your order, a customer service representative will decide whether to use our summer packaging based on your recipient's local weather and temperature. There is no action required on your part and this service is complimentary.
DELIVERING DURING SUMMER TIME
During the summer months in the Northern or Southern hemisphere, we may choose to ship your order prematurely or delay shipment due to local and transit temperatures. This is because our chocolates are sensitive to heat, as they don’t contain preservatives and have very low sugar content. By changing the shipping date of your package, we reduce the risk of it being stored in a warm facility over the weekend and therefore can guarantee freshness upon delivery anywhere in the world. We will, accordingly, inform you shall we decide to change the shipping date.
*CUSTOM DUTIES AND LOCAL TAXES
Our shipping fee is inclusive of all custom duty fees and local taxes worldwide so that your gift recipient does not have to pay anything upon delivery - except for the following countries where local custom offices do not allow delivery duties paid or with complicated custom clearance processes:
Albania
Algeria
Antigua and Barbuda
Armenia
Azerbaijan
Bahamas
Bangladesh
Barbados
Burkina Faso
Burundi
Cameroon
Cape Verde
Chad
Cook Islands
Djibouti
Eritrea
Faroe Islands
French Polynesia
Gambia
Georgia
Greenland
Grenada
Guam
Guatemala
Guernsey
Guinea
Guyana
Iraq
Ivory Coast
Jamaica
Kenya
Kosovo
Kyrgyzstan
Macau
Madagascar
Mali
Marshall Islands
Mauritania
Mauritius
Micronesia
Moldova
Montenegro
Mozambique
Namibia
Nepal
New Caledonia
Nicaragua
Pakistan
Palau
Paraguay
Saint Kitts and Nevis
Saint-Barthélemy
Samoa
Seychelles
South Africa
Sri Lanka
Suriname
Tanzania
The Northern Mariana Islands
Togo
Tonga
Trinidad and Tobago
Tunisia
Turks and Caicos Islands
Uganda
Uruguay
Uzbekistan
Vanuatu
Wallis and Futuna
Zimbabwe
Although we ship to all above countries, if custom duties are applied, they are paid by your gift recipient upon delivery, for all other countries, custom duties and local taxes are already paid and included in our shipping fee.
Please note that in some instances, the custom clearance process may delay delivery. For more information about shipping times and duty policies in a specific country, please refer to our International gift delivery by country page.
*CUSTOM DUTIES (USA)
Since August 2025, all packages imported from Europe to the USA are subject to increased customs duties. To preserve simplicity, we apply a flat contribution of 10% of the product value (including personalization). You will never be charged more — zChocolat assumes all additional costs to ensure a seamless experience.
TEMPORARY FUEL SURCHARGE (EXCEPT USA)
As you may have heard, businesses have been struck hard by an unprecedented 30% increase in express shipping costs since March 2022. Many businesses have passed along the entirety of these fuel surcharges to customers. Thus far we have absorbed 100% of the added expense. Starting September 1st we began passing along two thirds of this cost to customers by charging an additional USD 3.54 per item ordered. This is a temporary “fuel surcharge” we hope to drop soon.