How can we help?
Listening to you is the heart of this house. A team of real people in Forcalquier, Provence, reads and answers everything that touches an order — in English or in French. Write to us and you will hear back within one business day.
Write to us
For anything about a specific order — status, changes, cancellation — and every detailed request. We reply within one business day.
Call us
When writing won't do — advisors answer weekday mornings and afternoons, French time.
Real people, where your parcel is prepared
Customer care is not a department here — it is the house's first craft. The whole team works from our atelier in Forcalquier, Provence: a full-scale preparation centre where every order is engraved, wrapped and shipped by hand. The person who answers you has direct access to the artisan who will personally engrave and finish your box, and to the team preparing your parcel — so a wish for your order reaches the right hands without delay.
Every message is read by that team, and the ones that cannot wait — a delivery underway, a gift that must arrive on time — are given their full attention first.
The team · Forcalquier, Provence, France
Write to us
Tell us about your order or your question — your message goes straight to the customer-care desk in Provence. We reply within one business day.
One form for every request — orders, business gifts, press or feedback: it reaches the right desk directly.
Every order request is read and handled by a person — you will hear back within one business day.
By telephone
We keep the line for what truly needs a voice. For everything else the form above is faster, and it carries your order reference and your photos.
Telephone
0 800 504 532
Toll-free from France
+33 (0)4 42 91 43 65
From everywhere else
Local-rate numbers
United States — +1 760-338-2511
Canada — +1 613-699-6522
United Kingdom — +44 (0)20 3318 3676
All lines ring in Provence, France.
Business hours
9am–12pm & 2pm–6pm
Central European Time
Monday through Friday
Our advisors work from the atelier in Forcalquier — atelier hours, not call-center shifts. A message sent through the form outside these hours is answered the next morning.
Write to us through the form above: it reaches the right desk directly — orders, business gifts, press or feedback — and can carry your order reference and photos. We reply within one business day.
zChocolat
690 ZA Les Chalus
04300 Forcalquier
France