From France to
your recipient’s doorstep.
Hand-packed in the South of France, temperature controlled, signed for on arrival. For most destinations, customs duties and taxes are already included in the shipping price shown at checkout — nothing more to pay, no surprise for your recipient. In the few countries where that isn’t possible, we tell you before you order.
Accredited FedEx Express shipper. Door-to-door, signed for on arrival.
Countries served
Express delivery from France to 150+ countries — door-to-door, signed for on arrival.
Temperature controlled
An insulated container and refrigerant packs hold 15–20°C until delivery.
Dispatched within a day
Orders placed before 3 PM CET leave our atelier the same working day. Customs and last-mile transit are in the carrier’s hands; our concierge alerts you the moment anything slips.
Perfect delivery guarantee
A lost, damaged or melted parcel? We re-ship at our expense. No questions asked.
Duties settled
in advance.
Wherever the destination allows it — the vast majority of the 150+ countries we serve — we prepay the import duties, taxes and clearance fees at checkout, so they’re settled before the parcel arrives. For the few countries where that isn’t possible, we tell you plainly before you order. Customs authorities can always inspect or hold a shipment — no one controls that — but the duties themselves won’t land as a surprise bill on your recipient.
Your checkout
Sapphire · one mahogany box, 15 chocolates — €149.99
Monogram engraving — included
Shipping · base fee — €20.00
Per item · 1 × €4.50 (€1.50 carriage + €3.00 fuel) — €4.50
Customs duties & taxes (Japan) — in fee
Total paid — €174.49
Your recipient pays zero on delivery — FedEx Express and customs duties & taxes are already bundled into your shipping fee.
Wherever it’s permitted, the final total you see is the total we pay — duties, taxes, handling, all of it.
Your recipient opens a gift — no invoice, no declared value visible.
FedEx clears every shipment through its own customs brokers — the import declarations are filed for you, whatever the destination.
For the few countries where local duties can’t be prepaid, we tell you at checkout — your recipient is never caught off guard.
A journey the chocolate never feels.
Our chocolates carry no preservatives and very little sugar, which makes them sensitive to heat. So every box travels in temperature-controlled packaging that holds an interior of 15–20°C (59–67°F) until delivery, whatever the weather outside.
A rigid outer carton protects the presentation box through handling and transit.
An insulated shipper isolates the chocolates from the outside temperature for the whole journey.
Refrigerant packs travel inside the container, sized to the season and the destination climate.
Together they maintain 15–20°C (59–67°F) until delivery, regardless of the outside weather and temperature.
In the summer months — northern or southern hemisphere — we may ship your order early or hold it back rather than let it sit in a warm facility over a weekend. We always tell you when we change the date.
Flown by the best
in the business.
zChocolat is an accredited FedEx Express shipper. Every parcel is tracked from the atelier in Provence to your recipient’s door — with email notifications at each movement.
Accredited FedEx Express shipper.
Express delivery from France to 150+ countries.
Provence → Tokyo
In transit
✓ Picked up
Provence, FR — Tue · 15:42
✓ Export clearance
Paris CDG — Tue · 22:10
✓ In flight
CDG → NRT — Wed · 03:00
● Import clearance
Tokyo, JP — Wed · 19:18
○ Out for delivery
Minato-ku — Thu · morning
○ Signed for
Hand-delivered — Thu · expected
Next notification: out-for-delivery alert emailed to m.tanaka@…
A private tracking link the moment your parcel leaves our atelier.
Opt-in email notifications at pickup, clearance, out-for-delivery and signature.
Every parcel is signed for — no unattended doorsteps.
If your recipient is out, FedEx automatically re-attempts the next business day. We never deliver on weekends or public holidays.
The Perfect
Delivery Promise.
Shipping is imperfect. Our response to imperfection is not. If anything — anything — goes wrong between our atelier and your recipient, we make it right. At our expense. Same working day most of the year — at peak season, as fast as the atelier can.
+33 4 92 74 19 47
A real person. Paris hours & on call.
Your recipient is absent.
FedEx leaves a card and holds the parcel at the nearest station for 7 days. We coordinate a second attempt at a time that suits them — at our expense.
The box arrives damaged.
One email with a photograph. We re-ship a fresh box by express the next working day — or refund in full. Your choice, no investigation.
A heatwave catches the parcel.
When local or transit temperatures put an order at risk, we ship it earlier or hold it back rather than let it sit in a warm facility over a weekend — and we tell you before we move the date.
The parcel is lost in transit.
If tracking stops moving, our concierge opens a trace with FedEx and follows it through. Where the parcel cannot be recovered, we re-ship or refund in full — zChocolat assumes the additional cost, never you.
Eight questions,
eight answers.
Still a question? Our concierge answers in the language of your choosing.
Can you deliver to a hotel, hospital or office?
Yes — hotels, hospitals, offices, private clubs and co-working spaces are among our most frequent delivery points. Add the room or suite number, the recipient’s name, and a concierge desk instruction. We recommend scheduling arrival the morning of check-in so the box is waiting.
Will the chocolate melt if the parcel sits in the sun?
Our packaging is temperature-controlled: an insulated container with refrigerant packs maintains an interior of 15–20°C (59–67°F) until delivery, regardless of the outside weather. In the summer months we may also bring your shipping date forward or push it back, so the parcel is not stored in a warm facility over a weekend — we let you know whenever we do.
Is there a price or invoice visible inside the box?
No. Every order is treated as a gift. The packing slip omits all prices and the commercial invoice for customs is sealed inside the outer carton, never inside the mahogany box. Your recipient sees only the chocolate and your handwritten card.
Will my recipient be charged duties or taxes on arrival?
In the vast majority of our destinations, no — every import duty, tax and clearance fee is prepaid at checkout, so your recipient receives a gift, never a bill. In the few countries where duties can’t be settled in advance, we flag it clearly at checkout before you order, so your recipient is never caught off guard. The status for every destination appears in our country list and in your delivery quote.
Can I ship to multiple addresses in one order?
Yes. At checkout, choose “Multiple addresses.” Each parcel gets its own handwritten card, monogram if you wish, and tracking link. Invoicing is consolidated; the recipients never see a price.
What if I need the gift to arrive on a specific date?
Select a target delivery date at checkout. We dispatch from the atelier within 24h to arrive on time — but be aware that customs clearance and last-mile delivery are in the carrier’s hands, and we cannot guarantee the exact date when authorities or weather intervene. Our concierge tracks every parcel and alerts you the moment anything slips, re-routing or coordinating with the recipient as needed. Same-day re-routing on our side is free up to 16:00 CET the day before delivery.
Do you deliver to P.O. boxes?
FedEx Express cannot service P.O. boxes in most countries. A physical street address — residential, commercial, hotel, or hospital — is required. Our concierge will happily verify an address before dispatch.
How do I schedule a business bulk shipment?
For 50+ boxes or multi-address rosters, our Business Gifting team handles logistics, duty-prepaid consolidations and dedicated pickup windows. Contact corporate@zchocolat.com or call our concierge.