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My Concierge Service


What our concierge can do for you

Our concierge will call your gift recipient on the date you choose to confirm the delivery address or to apologize on your behalf if you are late for a gift or not sure it will arrive on an appointed day. Our concierge also adds a human touch from France, arousing your gift recipient’s curiosity or following up for your recipient’s feedback.


How does it work?

how does it workOur concierge will contact your gift recipient by telephone from France on your selected date between 8 am and 5 pm GMT, from Monday to Friday. The content of the gift is not revealed unless you ask us to, and upon request you may stay anonymous to enhance the surprise. You will receive a confirmation email as soon as your gift recipient has been contacted. A same-day concierge call must be scheduled before 6 pm GMT+1.


How to add the concierge service to your gift

howtoENYou will find the customization option list on the right-hand side of the product page. Click on “My concierge service” and follow the instructions.


What is the cost?

There is an additional cost of EUR 12,99 for the concierge service.