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zChocolat.com
is a trading company having its registered office at 5, rue Fabrot (13100 Aix-en-Provence - Tel : +33 (4) 42 91 43 67 - Fax
: +33 (4) 88 71 44 00 - Siret 424 922 946 00027 Aix-en-Provence) that
markets a wide range of chocolates online (hereafter referred
to as " The Products ") divided into two categories :
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A range of chocolate products presented in wooden boxes and
possibly other branded containers under the brand zChocolat.com
registered to INPI on November 19, 1999 (Registration No 026487)
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Other chocolate products that may be sold under different brands.
These
Products are presented on its Website http://www.zchocolat.com
(hereafter referred to as " The WebSite") accessible to any Internet
user.
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ARTICLE
1 - OBJECT
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| The
present Terms of Sale (hereafter " The T.S. ") define the terms
and conditions pursuant to which an individual consumer or a corporation, French or foreign, (hereafter "The Customer") orders and buys the
Products or services being sold by zChocolat.com . |
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ARTICLE
2 - ACCEPTANCE OF THE TERMS OF SALE
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The
order of Products implies the entire and clear adherence of the
Customer to the T.S., exclusive of any other document such as
leaflets, catalogues or commercial offers issued by zChocolat.com.
Prior
to final confirmation of the Product order, the Customer shall
state that he knows and agrees with the T.S. by checking the box
"I have read and agree with the Terms of Sale", then by clicking
the button "Confirm My Order" displayed on the screen.
The
present T.S. governs all product sales irrespective of the recipient's location and with respect to the special conditions displayed on the Website. Unless formally and previously agreed to in writing
by zChocolat.com, no other terms or conditions can prevail over
the T.S.
Therefore,
any contrary terms or conditions asserted by the Customer, failing
any express prior written acceptance by zChocolat.com, will be
not be valid or enforceable.
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ARTICLE
3. - ORDERS
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| To place an order for a Product, the Customer must identify himself (3.1), agree with the T.S. (3.2) and confirm his order (3.3)
3.1.
Identification
A
Customer who wishes to place an order must first identify himself.
To
do this, he must fill in a form made available to him on line.
The information provided by the customer will include his surname,
first name (or corporate name) as well as his e-mail address,
address (and/or address of delivery if its is different) and
his telephone number.
The
Customer shall also provide a password that will
be personal and confidential.
zChocolat.com reserves the right to verify the accuracy of the data entered by the Customer and more specifically the identity and physical address of the Customer. In order to verify the Customer's identity, zChocolat.com may require a copy of an ID card before shipping any order.
The Customer, when not an individual consumer (a.k.a. a business), is responsible (i) for all the persons to whom it communicates its confidential login information and (ii) for all orders placed using its confidential login information, as a result, the customer will not dispute any order placed using its personal and confidential login information.
The
Customer will inform zChocolat.com as soon as he knows that
a third party is using his e-mail address and password without his consent. The
Customer agrees that entering these two identification codes
is proof of identity.
zChocolat.com
hereby informs the Customer that the information communicated
by him within the framework of the order is automatically recorded
as nominative data constituting the Customers' files and/or
a detailed invoicing.
3.2.
Acceptance of the present Terms of Sale
When
the Customer is identified according to article 3.1 above, he
states that he has read and agrees with the T.S. and checks
the box "I have read and agree with the Terms of Sale".
3.3.
Order Confirmation
The
Customer chooses the Products he wishes to buy, then confirms
his order, (a summary of which is displayed on the previous
screen) by entering his credit card number and its date of expiration
under the conditions provided for in article 5. Then he clicks
on the icon "Confirm my Order" displayed on the screen.
The
order is immediately recorded. An order number is then communicated
on the screen and also by electronic mail to the Customer.
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ARTICLE
4. - CONCLUSION OF THE SALES CONTRACT
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All
the commercial information appearing on the Website does not
legally constitute an offer or a contract. Accordingly, the Sales
Contract between the Customer and zChocolat.com will only be entered
into after the customer has placed his order according to article
3 above and when zChocolat.com has confirmed acceptance of the
order to the Customer (hereafter, " Acceptance of Order").
The
Acceptance of Order sent by electronic mail by zChocolat.com will
indicate the total price of the order in Euros, the order
number and a hyperlink to the Website where the customer can
view a list of the products purchased.
Acceptance or refusal of the Order by the Company is indicated
to the Customer within a maximum of 24 hours following the receipt
of his order by electronic mail, contingent upon zChocolat.com
validating the Customer's payment.
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ARTICLE
5. - PRICES AND TERMS OF PAYMENT
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5.1.
Prices
The
prices of the Products displayed on the Website are exclusive
of taxes and certain other expenses (VAT, shipping charges,
tariffs, insurance, local and/or excise taxes).
The
final price of the Products (hereafter " The Price ") the Customer
intends to order, is indicated on the summary screen of his
order and includes the following :
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the price exclusive of taxes and expenses ;
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the amount of discount, if applicable ;
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the amount of the value added tax (if applicable) ;
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the shipping and handling charges ;
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the fuel surcharge if applicable
The
Prices are denominated and payable in Euros. Any Prices
mentioned in currencies others than the Euro are given
for information purposes only. The Customer can inquire to their
credit card company about the rate of exchange applicable between
the Euro and their currency.
Prices
are subject to change. zChocolat.com will inform the Customer
of any change in price prior to any new order.
5.2.
Terms of Payment
zChocolat.com
will accept the Order and subsequently ship the Products to
the Customer only after payment has been successfully processed
and approved. Consequently, the Customer always prepays for
the Products.
The
Products are paid by credit card or wire transfer. The credit cards
accepted by zChocolat.com are the following: VISA, MASTERCARD/EUROCARD, DINERS
and AMERICAN EXPRESS.
The Customer may
print the invoice online once the order is shipped.
ZCHOCOLAT.COM RESERVES THE RIGHT TO REQUIRE PAYMENT BY WIRE TRANSFER EXCLUSIVELY FOR ANY GIVEN ORDER AND FOR ANY REASONS.
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ARTICLE
6 - SHIPPING AND DELIVERY
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6.1. Delivery Time
The
Products are delivered to the address indicated by the Customer
on his order within a reasonable time defined on the Website
according to the destination of the order and the conditions specific to the shipping carrier. The shipping time is for information only and is not guaranteed. zChocolat.com cannot be held responsible if delivery is unduly delayed because of local customs.
6.2.
Shipping Charges
The
Shipping Charges are not included in the Product price. These
charges vary according to the country of delivery.
The
actual shipping cost is indicated on the summary screen before
the customer confirms his order (on the Website).
6.3. Tariffs, duties and local taxes
Tariffs, duties and local taxes in the recipient's country, if applicable, are born by the Customer.
6.4.
Responsibility
The
Responsibility for lost or damaged products by the shipping carrier is born by zChocolat.com until delivery to the recipient.
In
case of damaged or missing products, the Customer must notify
zChocolat.com by registered mail or by electronic mail within
24 hours following delivery and return immediately the products to:
zChocolat.com 5, rue Fabrot 13100 Aix-en-Provence FRANCE
zChocolat.com will not be responsible
if the addressee is not present at the time of delivery and/or
if the Customer (or the person designated by the Customer) does
not pick up the Products at the carrier's office, after the
Carrier delivers a note to the addressee.
No
claim will be accepted under these conditions. If the above-mentioned
procedure has been followed and if it has been proved that the
products are considerably damaged, zChocolat.com will reimburse
the full price to the Customer or will deliver similar replacement
Products.
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Article
7 - INTELLECTUAL PROPERTY
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7.1 All
Website components and packaging components are the exclusive
property of zChocolat.com.
The
images, texts, name and logo appearing on the Internet site and
all Products (hereafter " The Protected Elements ") are the intellectual
property of zChocolat.com and zChocolat.com holds all rights thereto.
The
review of the Internet site or the order of products does not
result in the transfer of any rights (right of reproduction, right
of representation) on any of the Protected Elements.
The
Customer agrees not to reproduce, adapt, transfer to third parties,
market, represent, translate or modify any of the Protected Elements.
Any
utilization contrary to the T.S. provisions constitutes an act
of counterfeiting.
7.2 The Customer, if not an individual consumer, grants zChocolat.com a non-exclusive, non-transferable, revocable license to use it's logo(s) and trademark(s) and similar identifying materials (but only in the form(s) that they are provided by the Customer) for the sole purpose of corporate gift customization in accordance with the designs mutually agreed on by both parties.
7.3 The Customer is solely responsible for the images and texts that he uploads and publishes on the Website. He may not publish images or texts that he did not create or that he does not have permission to publish as well as any texts or images that might be offensive or illegal.
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ARTICLE
8 - RESPONSIBILITY
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The
Customer is responsible for his own choice of Products and after
delivery, the preservation of Products until consumption. The
Customer's attention is drawn to the fact that Products are best before the date indicated on the ingredient label and
that the Customer should not consume the Products if the Products appear to have deteriorated (for whatever reason),
or if the Client is allergic to one or more ingredients listed
on the ingredient label or if the chocolate wrapping has been removed.
In no case shall zChocolat.com be responsible for any resulting
harm or damages.
Similarly, zChocolat.com will not be responsible if it does not
comply with the legislative or regulatory provisions in force
in the country of delivery. zChocolat.com is only responsible
for compliance with French regulations as it relates to the Products.
The Customer is responsible for the payment of all tariffs, duties or local taxes if applicable in the recipient's country.
In
any case, zChocolat.com's responsibility is limited to the lowest
of the following:
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amount of direct damage experienced by the Customer; or
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amount of the Price of the order.
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ARTICLE
9 - RIGHT OF WITHDRAWAL
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According
to article 121-16 of the Consumption Code, the Customer may return
the Products to zChocolat.com at his own expense within seven
business days following the Product delivery and request an exchange
or reimbursement.
The
request for exchange or reimbursement shall be sent to the Company
by either an electronic message or a registered letter with acknowledgement
of receipt confirmed by zChocolat.com.
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ARTICLE
10 - GUARANTEES
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10.1
Products
zChocolat.com
assures that the Products are manufactured according to strict
standards of quality and preservation according to the standards
in force.
zChocolat.com
undertakes to do its best to maintain the permanent quality
of these Products.
However,
zChocolat.com will not guarantee the quality of its Products if the Customer
does not meet the optimum conditions of preservation of the
Products or if the Products are consumed beyond the date of
preservation indicated on the package.
Moreover
zChocolat.com will not be held responsible in case of Force
Majeure as defined and recognized by the French jurisprudence.
10.2
Privacy
zChocolat.com respects your privacy and guarantees to never sell, rent or transmit your personal information to any third parties except our logistics team to prepare your order and our shipping carrier DHL to deliver your order. Both our logistics team and DHL have signed a confidentiality agreement. zChocolat.com has filed a notice of personal data processing with the French National Commission for Computer Processing and Liberties (CNIL) under receipt 1217108. The CNIL regulates the uses & access of personal data by online merchants. You have the right to access and modify such information through your online zChocolat.com account or by contacting zChocolat.com at 1-800-529-9512 toll-free from North America or +33 (0)4 4291 4365 outside of North America.
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ARTICLE
11 - APPLICABLE LAW AND COMPETENT JURISDICTION
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11.1.
The law applicable to the present Terms of Sale is governed under
French law.
11.2.
If the customer is a corporation, all disputes related to the present Terms of Sale will be submitted
to the exclusive competence of the courts of the jurisdiction
of Aix-en-Provence.
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ARTICLE
12 : GENERAL PROVISIONS
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12.1.
The Customer elects its domicile at the address mentioned on the
registration form.
12.2
If any of the stipulations of the present T.S. is null for any
reason, the other stipulations will not be nullified.
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