Happy birthday! We will double the amount of chocolate on your order.
Joyeux anniversaire ! Nous doublerons gracieusement la quantité de chocolat sur votre commande.
¡Feliz Cumpleaños! Doblaremos la cantidad de chocolates en su pedido.
This Cyber Monday Weekend, we double the amount of chocolate on all orders placed online.
Ce Cyber Monday Weekend, nous doublons gracieusement la quantité de chocolats sur toute commande passée en ligne.
En savoir plus
Este Cyber Monday Weekend, doblamos gratuitamente la cantidad de chocolates en cualquier pedido hecho en línea.
Free express shipping worldwide just in time for Christmas. No code. No minimum. Ends Saturday Dec. 19th 2015.
Livraison en express offerte pour Noël dans le monde entier jusqu'au samedi 19 décembre 2015. Pas de code. Pas de minimum.
Entrega exprés gratuita para Navidad en el mundo entero hasta el sábado 19 de diciembre 2015. Ningún código. Ningún mínimo.
We guaranty Christmas delivery worldwide for all orders received no later than Tuesday December 20 PST
Nous garantissons la livraison pour Noël dans le monde entier jusqu'au mercredi 21 décembre 12H GMT
Garantizamos la entrega para Navidad en el mundo entero hasta el miércoles 21 de Didiembre a las 12H GMT
This Women’s Day, we double the amount of chocolate on all orders placed online. Learn more
Pour cette Journée de la Femme, nous doublons gracieusement la quantité de chocolats sur toute commande passée en ligne. En savoir plus
Este Día de la Mujer, doblamos gratuitamente la cantidad de chocolates en cualquier pedido hecho en línea. Saber más
Shipping is USD 20.95 worldwide for up to 5 items per delivery address
Beyond 5 items, shipping is USD 5.82/item
Shipping is fast & safe
We ship worldwide to 244 destinations worldwide by DHL Express. The shipping cost is a flat fee of USD 20.95 for up to 5 items per delivery address anywhere in the world. Beyond 5 items per delivery address, the shipping cost is USD 5.82 per item. This cost includes the order preparation, summer packaging (if applicable), and DHL shipping fees. All our chocolates are shipped directly from France to your doorstep. If your order is received before 2PM GMT+1, your chocolates ship the same day. Insulated packaging and rapid shipping ensures that all gifts arrive filled with deliciously fresh, and flawlessly beautiful, chocolates, regardless of the climate at the destination.
|New York State
||1-2 business days
|Hong Kong & Singapore
||2-4 business days
||2-4 business days
||2-5 business days
||3-5 business days
||3-6 business days
Delivery in the USA
• New York State and a few ZIP codes in Connecticut and New Jersey are delivered overnight. Other states are delivered in 2 business days. Very remote addresses including Hawaii and Alaska may require an additional day for delivery.
• We are approved by the Food and Drug Administration (FDA). Our FDA REGISTRATION NUMBER is 11881323408.
• We do not charge duties and tariffs in the USA. Such fees are paid for by zChocolat's administrative offices in Ojai, California.
• We ship to APO AE addresses as long as you also provide the country and city where the recipient is stationed. Please allow an extra 2-3 business days for delivery.
Tracking your package
You will receive your tracking number via email upon shipment and we will keep you informed of the progress of your package each step of the way until final delivery. At such time, a delivery receipt notification will be emailed to you within 3 hours of delivery with the name of the consignee as well as the local time of delivery. Our monitoring service tracks each package in real time as soon as they ship. If for any reason there is a delay (or the possibility of a delay) in delivery we will know right away and will contact you accordingly.
Our summer packaging
Chocolates do not like temperature variations, which is why we use temperature-controlled packaging with insulated containers and refrigerant packs to maintain an interior temperature between 15°C and 20°C (59°F and 67°F) until delivery, regardless of the outside weather and temperature. This summer packaging allows us to guarantee delivery of your chocolates in perfect conditions anywhere in the world, all year round. Upon review of your order, a customer service representative will decide whether to use our summer packaging based on your recipient's local weather and temperature. There is no action required on your part and this service is complimentary.
A signature will always be required upon delivery.
We do not deliver on weekends and holidays.
Although we cannot guarantee a specific delivery time on the requested delivery day, we offer "before 9AM guaranteed delivery" for a USD 44.23
flat fee for up to 5 items per delivery address and USD 11.64
per item beyond 5 products. We also offer "before noon guaranteed delivery" for a USD 32.59
flat fee for up to 5 items per delivery address and USD 8.73
per item beyond 5 products. These delivery options are only available for a select number of ZIP codes.
If your gift recipient is not present at the time of delivery, DHL will automatically re-deliver the next business day. If your recipient is still not present the next day, DHL will leave a note on the door with the package's tracking number and the local phone number of the nearest DHL agency. It will be up to your gift recipient to contact DHL and schedule an appointment for delivery.
A few countries may apply a duty tax. The tax is not applied consistently and cannot be assessed in advance. Nevertheless, we always make absolutely certain that your gift recipient does not pay any taxes upon delivery which is why we ship D.D.P (Delivery Duties Paid). If a duty fee is applied, we pay it on your behalf and bill you separately upon receipt of the local customs invoice several weeks after delivery. Our bill will include a USD 17.46
service fee for monitoring the customs clearance process, providing the additional paperwork and fronting the duty fee on your behalf. An invoice is sent to you via email at such time. Our service fee is not applied if your gift clears customs without any charges. Please note that in some instances, the custom clearance process may delay delivery.
For more information about shipping times and duties in a specific country, please refer to our International gift delivery by country
Delivery during summer time
During the summer months in the Northern or Southern hemisphere, we may choose to ship your order prematurely or delay shipment due to local and transit temperatures. This is because our chocolates are sensitive to heat, as they don’t contain preservatives and have very low sugar content. By changing the shipping date of your package, we reduce the risk of it being stored in a warm facility over the weekend and therefore can guarantee freshness upon delivery anywhere in the world.
We will, accordingly, inform you shall we decide to change the shipping date.
Shop with confidence
For the sixth year in a row, zChocolat has been awarded the "Customer
Service Award 2016" from the Better Business Bureau in the United
States, which requires an A+ rating with a complaint-free record,
conformance with rigorous accreditation standards
, and impeccable business practices.